Chapter 9
Compare and contrast performance and effectiveness.
Explain organizational citizenship behaviors with examples.
Explain the three practical implications for motivating followers using ERG theory.
Compare and contrast positive self-efficacy and negative self-efficacy.
Summarize Maslow's hierarchy of needs.
Chapter 10
Define a group. How is a group different from the organization as a whole?
List two benefits and two costs of increasing group size.
List and briefly define the four stages of group development.
Define role conflict and describe at least three types of conflict.
Define group norms and their function.
Describe two benefits and two drawbacks of greater group cohesion.
Define group cohesion. List some of the problems if a group becomes too cohesive.
Describe four of the six factors which distinguish successful teams.
Chapter 11
Define the job characteristics of skill variety, task identity and task significance and also describe a job that would be high on each dimension.
Define task structure. Describe the leadership style(s) needed to train and supervise a new worker on a job with high task structure.
Define task interdependence and describe the leadership style for jobs with high interdependence.
Describe organizational complexity and the three dimensions on which it can be measured.
Define and differentiate organizational culture and organizational climate.
Write a short note on the 'feedback' as a task component in the job characteristics model with examples.
Explain how level of authority affects leaders' and followers' behavior.
Define formalization and mention its advantages and disadvantages for leaders and followers.
Explain how technological complexity affects the leadership process with examples.
Explain how organizational culture impacts organizational climate.
Chapter 13
Describe how you would use the four components of "model" in the rational approach to change, to drive the use of alternative energy sources at your school.
Compare the traditional to the legal-rational system of authority and provide examples of where they can be seen in organizations today.
How did Conger and Kanungo differentiate charismatic from noncharismatic leaders?
List the similarities in the behavior and style of both charismatic and transformational leaders.
Briefly describe how image and trust building influence charismatic and transformational leaders.
If leadership is associated with change and management with control, then describe how these two activities would be needed by the Vice President of Logistics in a major department store chain.
Write a short note on what a leadership practitioner should do with the SARA model.
How can the C = D x M x P > R model help leadership practitioners?
Use the emotional approach to outline a major change of your choice. If you were the leader of the change initiative, then what would you specifically need to do or attend to in order to drive your initiative? Be specific.
Write a short note on Bass's theory of transformational and transactional leadership.
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